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Thomas Nelson Returns Policy for Individuals

Our Returns Policy Is Simple
Within 30 days of receipt of your order, you may return any of the following items for a full refund of the purchase price (cost to return the item will be your responsibility):    
 - any book in its original condition
 - any unopened media (music CD, DVD, VHS tape, videogame, or software)
 - and any other merchandise that's in new and unused condition including apparel and gift items


Please note that we can process returns and refunds only for items that fall within our return policy guideline and were purchased from thomasnelson.com


Returns Are Easy
Simply indicate the reason for your return, include a copy of the packing slip, and wrap the package securely. If you do not have your packing slip, please indicate your order number, your name, address and phone number on a separate piece of paper and send the package to the following address:


HarperCollins/HarperCollins Christian Publishing Return Center
2205 East Lincoln Way
La Porte IN  46350


Damaged, Defective or Incorrect Items

If you have received damaged, defective, or incorrect merchandise, please notify the Customer Service Department for instructions at 1-800-251-4000, Monday - Friday, 8am - 5pm CST.


Digital Items
We apologize but we are not able to offer refunds for digital purchases.

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